Serving the Health Care & Human Service Sectors

The Social Work Foundations team specializes in designing customer service programs for health care and human service agencies. Our approach is practical and based on proven behavior principles. Our program design and delivery approach is a straight forward and easily understood 5 step system:

Step 1

Let’s talk about who you are and what you want.

Step 2

Let’s identify the critical customer service “behaviors” and attitudes you want to be incorporated into the “daily routine” of your team.

Step 3

Let’s design a program & framework around the customer service behaviors you expect from your team.

Step 4

Let’s teach your team the customer service behaviors & principles you want integrated into their daily routine.

Step 5

Let’s learn how to hold ourselves and our team “accountable” for the delivery of excellent customer service.

Interested? Let's Talk!

For information concerning Customer Service Program development and staff training please contact Wallace Long at wlong@cepnetwork.com or call at 228-424-2956